No Cash Refund
At Artsyensemble, we value your satisfaction. Please review our return and exchange policy:
- Items must be exchanged within 15 days of the purchase date, accompanied by the original invoice/receipt.
- To initiate an exchange, contact our Customer Service Team through the Contact Us Form or call us at +1 650 419 2674 with your order number.
- Exchanged items must be in original, salable condition – unworn, unwashed, and unused, with original tags/labels attached.
- If you’re dissatisfied with your purchase, you can exchange the item within 15 days by emailing our customer care team with the reason for dissatisfaction.
- Due to hygiene reasons, exchanges for underwear, innerwear items, and jewelry will not be accepted.
- Items purchased at full price will be exchanged at the current selling price.
- If an item is proven faulty, we will provide a replacement product if returned within 3 days from the purchase date, with the original invoice.
- For complaints, call +1 650 419 2674 (10 am – 6 pm).
Important Notes:
- No Cash Refund: We do not provide cash refunds.
- Promotion/Sale Items: Exchange policy is not applicable to items on promotion/sale.
- Additional Charges: Cash on Delivery charge and shipping charges are non-refundable and not included in the exchange value.
Contact Information:
- Website: www.artsyensemble.store
- Email: [email protected]
- Phone: +1 650 419 2674
Please note that Artsyensemble does not take responsibility for damage due to improper usage of the garment.
For further assistance, reach out to us. Your satisfaction is our priority.
Note: Artsyensemble reserves the right to amend this policy. Please check our website for the latest updates.